Creating
links
between experts and users of technology
Helping to create a successful
partnership between experts and users of technology. Leadership strategies, tight delivery schedules, budget
limits
and other special constraints are carefully respected.
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The generic partnership is
shown on the left.
Real-world examples include science and technology
applications in the fields of medicine, intellectual property transfer
and
engineering, such as ICT
management. |
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Communication tools can be adapted to optimise the flow of ideas
between these groups.
Steps to realisation
Good contact
with all parties is established by pre-mission
audit, encouraging unhindered and
open communication,
concerning both the
substance of the ideas and, the motivations and
ambitions behind their successful exploitation.
Rigorous planning and consistent delivery is required of all partners,
through efficient and effective project coordination.
Support organisations need to be involved in this open communication to
maximise the effectiveness of their contribution to the overall
"Supply Chain". This can include adapting the spoken language when
foreign entities are involved (see Project
Guidance).
Benefits
Fundamental benefits of this approach
include efficient use of resources, both human and technological. This
helps to keep costs down and projects on track.
Numerous projects, local and
international, internal and between external
entities, have been and are being managed using the Expert Interface
approach.
A local
health authority
requests help adapting a database to special needs.
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Length: |
9 days |
Delivery: |
In 2 steps at
3 and 5 months |
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Setting
up a database system which facilitates the management of the patient's
treatment. The consultant assists in the liaison between:
- Medical
experts (doctors, specialists),
- Patients
(particular conditions, special care requirements) and,
- Legal
and administrative (local and state) support organisations.
Creating
a new cooperative network between those in need and an environment of limited human and material resources, requires
sensitive, accurate auditing and careful, yet rigorous, planning.
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A multinational
corporation deploys IT services internally as an on-going
support activity.
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Lengths: |
Ranging from 4 to 20 days
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Deliveries: |
Typically 4 to 9 months |
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To support a period of significant
corporate change (see
also Project
Guidance),
a number of distinct projects involve
liaison between the same critical partners:
- Suppliers
(represented by the purchasing department),
- IT and network
engineers in multiple locations and,
- A variety of User Groups (labs,
corporate branches, etc.).
Each
entity speaks their own professional jargon and has difficulty
seeing the priorities of their partners.
Respect for each entity's
regional and professional culturural differences allows for efficient
interfacing and the creation of a genuine team environment.
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Supporting Intellectual
Property transfer.
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Length: |
5 days |
Delivery: |
3 months |
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Creating bridges between the visions of the partners
involved:
- Research
labs, inventors, universities,
- Industrial
organisations wishing to exploit innovations and,
- Support
organisations, such as patenting firms and funding bodies.
There
is a difference in the priorities expressed by research groups and
those expressed by industrial companies. Both have very much to gain
from close cooperation and contractual sharing of the fruits of
innovation, such as licensing agreements.
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An
integrational
approach
covering all levels of
interaction:
organisational strategy,
technical adequacy,
team guidance. |
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