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copyright © 2005
Jurgen Emery
 
 

Expert
Interface


Project
Guidance


ICT
Integration

Three
essential
services


Creating links between experts and users of technology      
Helping to create a successful partnership between experts and users of technology. Leadership strategies, tight delivery schedules, budget limits and other special constraints are carefully respected.


The generic partnership is shown on the left.

Real-world examples include science and technology applications in the fields of medicine, intellectual property transfer and engineering, such as ICT management.


Communication tools can be adapted to optimise the flow of ideas between these groups.

Steps to realisation
Good contact with all parties is established by pre-mission audit, encouraging unhindered and open communication, concerning both the substance of the ideas and, the motivations and ambitions behind their successful exploitation.

Rigorous planning and consistent delivery is required of all partners, through efficient and effective project coordination.

Support organisations need to be involved in this open communication to maximise the effectiveness of their contribution to the overall "Supply Chain". This can include adapting the spoken language when foreign entities are involved (see Project Guidance).
 
 
Benefits
Fundamental benefits of this approach include efficient use of resources, both human and technological. This helps to keep costs down and projects on track.


Examples

Numerous projects, local and international, internal and between external entities, have been and are being managed using the Expert Interface approach.

Mission 1:
A local health authority requests help adapting a database to special needs.
Length: 9 days
Delivery: In 2 steps at
3 and 5 months
Setting up a database system which facilitates the management of the patient's treatment. The consultant assists in the liaison between:
  • Medical experts (doctors, specialists),
  • Patients (particular conditions, special care requirements) and,
  • Legal and administrative (local and state) support organisations.
Creating a new cooperative network between those in need and an environment of limited human and material resources, requires sensitive, accurate auditing and careful, yet rigorous, planning.

Mission 2:
A multinational corporation deploys IT services internally as an on-going support activity.
Lengths: Ranging from 4 to 20 days
Deliveries: Typically 4 to 9 months
To support a period of significant corporate change (see also Project Guidance), a number of distinct projects involve liaison between the same critical partners:
  • Suppliers (represented by the purchasing department),
  • IT and network engineers in multiple locations and,
  • A variety of User Groups (labs, corporate branches, etc.).
Each entity speaks their own professional jargon and has difficulty seeing the priorities of their partners.

Respect for each entity's regional and professional culturural differences allows for efficient interfacing and the creation of a genuine team environment.


Mission 3:
Supporting Intellectual Property transfer.
Length: 5 days
Delivery: 3 months
Creating bridges between the visions of the partners involved:
  • Research labs, inventors, universities,
  • Industrial organisations wishing to exploit innovations and,
  • Support organisations, such as patenting firms and funding bodies.
There is a difference in the priorities expressed by research groups and those expressed by industrial companies. Both have very much to gain from close cooperation and contractual sharing of the fruits of innovation, such as licensing agreements.

An integrational approach
covering all levels of
interaction:

  organisational strategy,

  technical adequacy,

  team guidance.